Privacy and Cookie Policy

This policy is effective as of 25 May 2018.

Privacy Policy

The Privacy Policy applies to all use of Provided Services. The Provider understands that privacy is important to our users. It is our policy to respect your privacy regarding any information the Provider may collect from you on the Provided Services.

The Provider only asks for personal information when the Provider truly need it to provide a service to you, for example our support site. The Provider collects it by fair and lawful means, with your knowledge and consent. The Provider also lets you know why we’re collecting it and how it will be used.

The Provider only retains collected information for as long as necessary to ensure we can provide our Provided Services. What data the Provider stores, is protected within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

The Provider doesn’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our Provided Services may be hosted on external sites and services that are not operated by us. Please be aware that the Provider has no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that the Provider may be unable to use our Provided Services and you may be permanently and irreversibly removed from the Provided Services.

Your continued use of our Provided Services will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how the Provider handles user data and personal information, feel free to contact us through our support portal at support.presshearttocontinue.com.

Personal Information the Provider collects about you

The Provider only obtains information about you through user-provided information such as; Content, associated username, IP address or email address when you interact on our Provided Services. Please note that the Provider needs certain types of information so that we can fulfil the Provided Services. If you do not provide us with such information, or ask us to delete it, you will not be able to access or use the Providers Provided Services and may have your access restricted.

How the Provider uses personal information

The Provider uses such information to provide all of the features, functionality and services included in the Provided Services. We also use information to provide security for our websites and users.

The Provider will only use your email address to communicate with you as part of our support services.

In certain cases the Provider may have a legal obligation to provide collected information.

The Provider will rely on legal grounds to process personal information only to the extent permitted by applicable laws. Such as, to honor contractual provisions or to fulfil legal obligations.

The Provider never use any data you have provided to us for marketing purposes.

When does the Provider disclose personal information

The Provider may disclose information to service providers working on our behalf to provide the Provided Services, such as website hosting. Our providers have their own privacy policies which may or may not adhere to applicable laws, the Provider is not responsible for third-party providers use of personal data. When the Provider reviews suppliers we will ensure that their privacy policies meet our users expectations of privacy. Any data provided to a third party may only be used for the purposes for which it is provided to them.

The Provider may disclose user information if we believe that we must comply with applicable laws, court orders, judicial or government requests, or warrants in the matter legally required.

How to request your data

To request a copy of your data, or to update your data you may contact us through our support portal at support.presshearttocontinue.com. Your request must include a current contact email address, any associated email addresses, your full name, your full address and your chosen username. To protect your and our users privacy and security, the Provider will undertake additional steps to verify your identity before granting any access or making any corrections to your information. The Provider will never ask you for your password or any security information. Please be aware that such requests will entail a reasonable administration fee payable to the Provider.

How to delete your data and close any accounts

By requesting the deletion of your data you understand that you will have access to all Provided Services permanently and irreversibly revoked. This may also include permanent access to the services of affiliated persons and companies permanently and irreversibly revoked. If you are unsure of what this will entail please contact us through the support portal at https://support.presshearttocontinue.com.

To close any accounts and request deletion of your data please contact us through our support portal at support.presshearttocontinue.com. Your request must include a current contact email address, any associated email addresses, your full name, your full address and your chosen username. To protect your and our users privacy and security, the Provider will undertake additional steps to verify your identity before granting any access or making any corrections to your information. The Provider will never ask you for your password or any security information. Please be aware that such requests will entail a reasonable administration fee payable to the Provider.

Please be aware that third-parties who provide services for the Provider may hold certain information for processing beyond the life of any account and beyond this request. The Provider may also retain certain information about you for legal or regulatory reasons as required by applicable laws.

Third-Party Websites and Services

The Provider may undertake some Provided Services on third-party websites. The privacy practices of third-parties are not governed by this Privacy Policy. The Provider would encourage you to review the privacy policies of these third parties.

Third-parties which the Provider currently undertakes Provided Services upon include, but may not be limited to:

  1. Twitch.tv
  2. Discord.gg
  3. Discordapp.com
  4. Reddit.com
  5. Twitter.com
  6. Freshdesk.com

If you connect to a third-party through the Provided Services you are requesting and authorizing us to access information on your behalf (such as your username, the origination of the connection, Content and other relevant usage and diagnostic information).

Children’s Privacy

Our Provided Services are provided on the understanding that users are of an age of legal majority and can consent to the Terms of Service. Protecting the privacy of children is especially important to the Provider. The Provider does not knowingly collect or maintain personal information from persons under the age of legal majority or consent with a guardian. If the Provider learns that personal informations of persons under the age of legal majority or consent with a guardian has been collected appropriate steps will be taken to delete this information.

If you are the legal guardian or parent of a child under the age of legal majority or consent with a guardian who has used the Provided Services please contact us through the support portal at support.presshearttocontinue.com to have any associated accounts terminated and personal information deleted. This will permanently and irreversibly remove the account from Provided Services. In order to facilitate this request the Provider may need to first validate your identity and the identity your child.

Cookie Policy

The cookie policy covers the use of cookies, pixels, web beacons, fingerprinting and gifs, collectively referred to as “Cookies”. The Provider does not utilise Cookies, or any sort of, tracking on our Provided Services.

Third-party services may utilise Cookies or other tracking methods which will be detailed in their own cookie or privacy policy. The Provider is not responsible for the Cookies or tracking employed by third-parties.